Which step in conflict resolution involves determining future actions?

The step in conflict resolution that involves determining future actions is "next steps." This phase is critical because it transitions the conversation from understanding and exploring the conflict to planning how to move forward. By outlining specific actions or steps that each party agrees to take, it helps in establishing a clear pathway to resolution and ensures that there is a mutual understanding of what will happen next.

During this stage, participants can formalize agreements or modifications to their behavior, communicate expectations, and set timelines for follow-up. Establishing next steps helps prevent future misunderstandings and reinforces accountability among the involved parties. This approach is essential to ensure that the resolutions are effective and sustainable, contributing to a healthier relationship moving forward.

While acknowledging anger, exploring the issue, and discussing ownership are all important parts of the conflict resolution process, they focus on understanding emotions, clarifying the problem, and determining responsibility rather than proactively charting a course for future actions.