CII Certificate in Insurance - Customer Service in Insurance (IF9) Practice Test

To ensure compliance with data protection laws, a company must adopt a comprehensive approach that encompasses several strategies. Collecting minimal customer information is crucial as it aligns with the principle of data minimization, which stipulates that only the necessary data required for a specific purpose should be collected. This reduces the risks associated with handling excess data and helps in compliance.

Implementing regular training for employees on data privacy is essential as it fosters a culture of awareness regarding data protection within the organization. Employees must understand the importance of data protection, the specific laws that apply, and their obligations under these laws. Regular training helps in keeping staff updated on best practices and enhances their ability to identify and respond to data-related risks.

Encrypting all customer data is another vital measure that protects sensitive information from unauthorized access and breaches. Encryption ensures that, even if data is intercepted or accessed without authorization, it remains unreadable and secure.

By combining these practices—data minimization, employee training, and encryption—companies can create a robust framework for compliance with data protection laws, making the answer that includes all of these measures the most comprehensive and effective approach.