What type of feedback can be gathered through structured interviews?

Structured interviews are designed to collect specific information through a standardized set of questions, allowing for consistency across interviews. This method is particularly effective for gathering qualitative feedback. Qualitative feedback encompasses detailed insights, opinions, and descriptive data that provide a deeper understanding of the interviewee's thoughts and experiences.

By using structured interviews, a facilitator can probe for specific details, which helps in capturing nuanced information that may not emerge from more quantitative methods. This allows for in-depth analysis of perceptions, motivations, and attitudes that are crucial in understanding customer service in the insurance sector.

Although the other options refer to different types of data collection methods and analysis, they do not accurately represent the nature of structured interviews, as these do not typically focus on numerical or statistical data as their primary objective.