What is an example of acknowledgement in the conversation cycle?

Acknowledgement in the conversation cycle refers to recognizing and validating what the other person has said. It serves to reinforce understanding and shows that the speaker is actively listening. The response "I understand / Ok. I see" fits this definition perfectly as it reflects the listener's awareness of the speaker's message and confirms that they are absorbing the information being provided. This type of feedback is essential in customer service, as it helps build rapport and assures the customer that their concerns have been heard and appreciated.

Other options, while relevant to a conversation, do not specifically convey acknowledgment. "Thank you for your call" is more of a polite phrase than a direct acknowledgment of content, "I will call you back" indicates a future action, and "Let me check that for you" suggests a willingness to assist but does not validate the speaker's prior message. In contrast, the selected answer directly expresses understanding and engagement with the customer's input.