What does six sigma focus on in a process?

Six Sigma primarily focuses on eliminating defects in a process to improve quality and efficiency. It employs a data-driven approach and statistical methods to identify and remove the causes of errors and variability, thereby achieving significant improvements in performance. This systematic methodology aims to enhance overall process quality and reduce defects to no more than 3.4 per million opportunities. By concentrating on process improvement, organizations implementing Six Sigma can deliver more consistent and reliable results, which can ultimately lead to better customer satisfaction and reduced costs.

While enhancing customer experience, providing qualitative insights, and maximizing customer engagement are important for overall business strategy, they are not the primary focus of Six Sigma. Instead, those aspects may be considered outcomes of successfully implementing Six Sigma methodologies, as improving process quality can positively affect customer perception and engagement over time.