In the storming stage, what is a key responsibility of the leader?

Enhance your preparation for the CII Certificate in Insurance - Customer Service in Insurance (IF9) Test. Explore flashcards, multiple-choice questions, and detailed explanations to ace your exam!

In the storming stage of team development, a leader's key responsibility is to facilitate constructive communication. This stage is characterized by conflicts, disagreements, and varying ideas as team members begin to assert their opinions and establish their roles within the group. To navigate through this challenging phase effectively, leaders must create an environment where open dialogue is encouraged. This involves guiding discussions, ensuring that all team members have an opportunity to express their views, and helping to mediate conflicts that may arise.

Facilitating constructive communication helps clarify misunderstandings and fosters collaboration, allowing the team to address issues and find common ground. By focusing on communication, leaders can help the team move past the storming stage and develop a more cohesive working relationship, ultimately leading to better performance and a more productive team dynamic.

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